[su_heading]How to deal with negative Feedback![/su_heading]
It happens, negative feedback left on your site! Now, what should you do? Delete it if you can? Ignore it?
I am not a fan of deleting negative feedback! First things first. Check out who left that negative feedback and respond to it as you should do in any other business, with great customer service. You need to show your customers that you care, no matter how much you might dislike the fact of negative feedback. Keep in mind that we all have bad days.
You should ask yourself:
Who is giving the feedback?
Is this person reliable/creditable and/or trustworthy? And, evaluate the purpose of the feedback.
- Genuine Purposes could be:
- Educate or inspire
- Improve a service
- Share a concern/ experience
When to delete negative comments:
- extremely rude
When responding, separate the True from the False.
Admit fault and offer to fix the problem. We all make mistakes, but there are different ways to handle mistakes. Be honest and provide excellent customer service! This might turn your negative feedback into a happy customer because she knows that you did your best to help this customer and you are actually interested in providing great services or products! This will make lasting customer relationships in the end. Look at it at as an opportunity to show off your customer service skills.
So, don’t be scared or get frustrated if you see negative comments on your website. Try and make the best of it and show that you can be trusted!